SHIPPING POLICY
All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping charges for your order will be calculated and displayed at checkout. For Hand-Made products & Plant orders, Free local delivery is available for orders over $30 within Jacksonville, Duval County Florida. For Hand-Made products & Plant orders under $30, we charge $10 for local delivery. Deliveries are made from 9am-4pm on Monday-Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
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Exchanges
In the event that your order arrives damaged in any way, please email us as soon as possible at fascinatingflorals@gmail.com with your order number and a photo of the item’s condition. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send your item to:
Fascinating Floral Designs
9378 Arlington Expressway #174
Jacksonville, FL, 32225, United States
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
RETURN POLICY
Our return policy lasts 15 days after receiving the product(s).
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded. If 15 days have gone by since the delivery of your item, unfortunately, we can’t offer you a refund or exchange. To receive a return the items must be in perfect condition, in their original packaging, and any safety seals are not damaged. Several types of goods are exempt from being returned. Perishable goods such as flowers and plants.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within your bank institution's refund timeframe. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
PAYMENT METHOD
You may purchase products from the Online Shop with the following credit cards: Visa, MasterCard, American Express, and Visa Electron. You can also use PayPal. During the order process, you may choose a username and password. You are responsible for your account and all actions taken under that username and password. You must only purchase from the Online Shop under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it immediately. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you it is your responsibility to contact us as soon as possible. All purchases will be charged to your nominated card or account upon submission of your order. All credit and debit cardholders are subject to validation checks and authorization by the card issuer. We use Wix.com as a payment processor to process your online transaction on our behalf. For more information on Wix.com, please visit this link. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
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We have the right to end our agreement with you for your use of the Online Shop if you breach these Terms or if we suspect you have breached these terms or are engaged, or are about to be engaged or have been involved in fraudulent or illegal activity in connection with the Online Shop or on the site.
We are sorry that we cannot accept personal checks, cashier’s checks, money orders, or direct deposits.
For more information on how to place an order online, please see out Ordering and Payment FAQ’s